The Intake Call Starts It All
Convert More Calls Into Consultations
Having me secret shop your firm is the most innovative way to discover how prospective clients perceive your firm. Posing as an ideal client, you will receive an honest, in-depth evaluation of your firm’s intake process or initial consultations through the eyes of your potential clients. The evidence does not lie. I will provide concrete examples of what is working and what is in the way of providing an incredible client experience.
• Have you ever wondered how your prospective clients perceive your firm? Are prospects rolling their eyes and becoming impatient when your intake staff asks them questions that irritate them? For example, How did you hear about us? May I have your phone number in case we get disconnected? Do you mind if I place you on hold? And more.
• How well is your intake team handling the critical first two minutes of the call? Is your team intentionally making a connection or reading from an outdated script from the 1990s? You have one chance to get it right.
• Does the caller have a marvelous or a mundane phone experience? Is your intake team making the prospective client feel like they are the most important person they will talk to all day, or do they sound like they use the same script as every other law firm in town?
How your intake professional answers the phone at your law firm often predicts a prospective client’s first and lasting impression. Your intake process should consistently convert high-quality leads into happy, paying clients.
It Is Time For Your Law Firm To Be Secret Shopped?
You can double or triple your conversation rates and differentiate yourself with a strong intake call and a robust consultation process that makes you the prospect’s first and only choice. If not, your prospective clients will take their business (and their money) to your competition.
If you have never had your law firm secret-shopped, let’s talk. Secret shopping will uncover why your costly marketing leads disappear before your eyes rather than pour profits into your practice.
FILL OUT THE FORM BELOW TO FIND OUT MORE OR TO SCHEDULE YOUR CUSTOMIZED VIRTUAL LEGAL CONSULTATION PROGRAM FOR YOU OR YOUR FIRM!